Intermediation in the contracting of hotel services may be carried out by Neper Select Hotel, hereinafter the Company, on the one hand, upon order and at the request of the applicant or contractor of the services, hereinafter the passenger, and will be governed by the conditions detailed below.
A) RESPONSIBILITY
1) The Company expressly declares that it acts exclusively as an intermediary in the reservation or contracting of hotel services and its liability shall be determined solely in such capacity in accordance with the provisions contained in the International Convention on Travel Contracts approved by Law 19,918. 2) The Company shall not be liable for events arising from unforeseen circumstances or force majeure, weather phenomena or acts of nature that occur before or during the provision of services that prevent, delay or in any way hinder the full or partial execution of the contracted services. 3) Under no circumstances will the Company be liable to passengers for any indirect damages or loss of profits claimed by them, unless the incidents are related to events in which the company's officials, employees, or authorities were not involved. 4) The Company will not be liable for failure to provide the relevant "General Conditions of the Tourist Services Contract" to other companies involved in the contracting chain unless duly requested in writing by the passenger. 5) The hotel photos are provided by the hotels themselves and are for illustrative purposes only and are their sole responsibility.
B) APPLICATIONS AND PAYMENTS
1) The estimated price at the time of the service request is subject to availability and may be subject to change without prior notice. In the event of changes to the services and/or changes in their costs and/or the exchange rate applied for reasons not attributable to the parties, the company will not be liable for any resulting higher costs. 2) All amounts paid prior to confirmation of services are received as a reservation. 3) Final prices will be set from the moment of final confirmation of the services, which occurs with the issuance of tickets or service orders, hereinafter referred to as vouchers, and their invoicing. 4) Payment of the balance of the price must be made within the timeframe and under the conditions agreed upon by the parties. Otherwise, the company may cancel the services with prior notice to the passenger, with no right to any refund.
C) SERVICES OR ITEMS NOT INCLUDED IN THE PRICES
The base prices for contracted services do not include: 1) Anything not properly detailed in the voucher, which implies an additional charge to the amount paid at the time of receiving the voucher. 2) Extras, drinks, personal expenses (including laundry and ironing, communications, tips, etc.), visas, boarding or airport taxes, service taxes, VAT and other current and/or future taxes, and/or any service or expense not expressly indicated in the voucher. 3) Additional charges for car rentals, such as ski racks, child seats, additional driver, gasoline costs, optional insurance, etc. 4) Expenses for extending services at the voluntary request of passengers, as well as stays, meals, and/or additional expenses and/or damages caused by cancellations and/or arising from causes of force majeure or beyond the Company's control. 5) Expenses and interest on credit transactions.
D) CANCELLATIONS
1) In the event of a passenger's withdrawal from services contracted by the Company to third parties, cancellations will be subject to the contractual conditions under which the latter provide their services. In all cases of refund, the agency may retain the price for the expenses incurred plus a ten percent commission on the services contracted with third parties. 2) The Company is not responsible for services not provided by the passenger in the agreed-upon time and manner, nor for any resulting consequences, such as cancellation of the service by the provider, nor for the refund, reimbursement, or return of the amount paid for said service.
E) CHANGE OF DATE
The postponement or advancement of the dates stipulated in each case may be carried out in accordance with the modalities, conditions, and availability of the different service providers. The corresponding penalty applied by the provider and a 10% commission for modifications and, where applicable, any fare differences due to seasonal changes, shall be payable. The Company is exempt from all liability if it cannot comply with the changes requested by the Passenger. In such cases, the provisions of clause D) above ("CANCELLATIONS") shall apply.
F) CLAIMS - REFUNDS
They must be submitted within 15 days of the trip, in writing, accompanied by receipts and supporting documentation, and signed by the passenger. After this period, no claims will be processed. Under no circumstances will the Company cover any costs and/or charges, taxes, and/or levies arising from bank transfers or similar charges used to process any type of refund, reimbursement, or reimbursement.
G) LUGGAGE
The Company is not responsible for damage, loss, theft, and/or robbery of passengers' luggage and other personal belongings, whether for services contracted through the Company or purchased individually by the passenger. Passengers are recommended to purchase travel insurance to cover some of the aforementioned risks.
H) CUSTOMER ACCEPTANCE
These general terms and conditions, along with the other documentation provided to passengers, constitute the Travel Contract. These terms and conditions are provided by the Company to the passenger at the time of booking the services. The passenger declares that he or she is aware of and accepts these general terms and conditions, and such acceptance is ratified by any of the following actions: 1) Payment for the reservation and/or contracted services before the start of the trip, by any form or method. 2) Acceptance of the invoice for the contracted services. 3) By using any portion of the contracted services. Any advice provided by the company regarding any aspect of the contracted services does not constitute a requirement to be fulfilled by the client, except for what is documented in writing regarding laws or any type of regulations of the destination countries, the content of which will be specifically indicated in each case.
I) ARBITRATION CLAUSE
Any issue arising from the execution, performance, non-performance, extension, or termination of this contract may be submitted by the parties to the Arbitration Tribunal of the Argentine Association of Travel and Tourism Agencies, or to the Arbitration Tribunal of the Association of Travel Agencies of Buenos Aires, at the claimant's option. In the event of submission to said jurisdiction, the contracting parties are subject to and accept the conditions established by the Arbitration Tribunal Regulations.
J) APPLICATION RULES
This contract and, where applicable, the provision of services, shall be governed exclusively by these general conditions, by Law No. 18,829 and its regulations, and by the Brussels Convention approved by Law 19,918.
K) HOTEL CANCELLATION POLICY
Any changes or cancellations will be subject to administrative fees according to the hotel's policy. By booking this hotel, you must understand and accept these policies, as indicated by the hotel:
L) TAXES AND FEES
Cancellation deadlines will be applied according to the current time zone in the destination country. Taxes: Some countries and autonomous communities require hotels to charge some type of "resort tax." These taxes are not included in the price and must be paid directly to the hotel. Mandatory charges: In some destinations, hotels establish mandatory charges for certain services, whether or not the guest uses them. This type of charge is not included in the rates and must be paid by the guest.